New beginning

I mistakenly purchased an item. Is it available to exchange?
If you have mistakenly purchased an item, please send us ticket with following information below and we will be ready to assist you with restoring your item or material after retrieving your purchased or exchanged item.
However, if you have unwrapped the wrapped item, or consumed the consumable item, assistance is unavailable.
1. Exact name of your server
2. Exact name of your character
3. Exact name of the item that requires restoration
4. Time and date of occurrence
   (If you don't remember the exact time and date, approximate time and date are appreciated.)
5. Any other details